Effective Date: August 7, 2024

Welcome to Vellore Book Plaza. At Vellore Book Plaza, we strive to ensure that our customers are satisfied with their purchases of medical books from vbponline.com. If you need to return a product or request a refund, please review our policy below.

1. Returns

1.1 Eligibility for Returns

You may return a book within 2 days from the date of delivery if:

• The book is unused and in its original condition.
• The book has not been damaged.

1.2 Return Process

To initiate a return, please contact us via email at vellorebookplaza@gmail.com or vbp2016@gmail.com or call us at 7200290949 within 2 days of receiving your order. Provide us with the following details:

• Order number
• Book title
• Reason for return

We will guide you through the process and provide you with the return instructions. Please ensure that the book is securely packaged for return shipping.

1.3 Return Shipping

You are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure that the returned item reaches us safely.

2. Refunds

2.1 Refund Processing

Once we receive and inspect the returned book, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase.

2.2 Shipping Charges

Please note that shipping charges incurred during the initial delivery of the book are non-refundable. This includes any shipping fees that we may have paid to deliver the book to you.

3. Non-Returnable Items

The following items are not eligible for return:

• Books that have been used or damaged.
• Items returned after the 2-day return period.

4. Contact Us

For any questions or concerns regarding our Refund and Returns Policy, please contact us at:

Vellore Book Plaza
Email: vellorebookplaza@gmail.com and vbp2016@gmail.com
Phone: 7200290949
Address: NO-3, 2ND MAIN ROAD, AUDCO NAGAR, CHENNAI-600 056

We are here to assist you and ensure a smooth and satisfactory experience with your purchase.

Thank you for choosing Vellore Book Plaza. We appreciate your understanding and cooperation.

Vellore Book Plaza